Policy
Booking & Client Policies
At Beauty Salon for Creative Hairstyles, we believe your salon experience should feel just as beautiful as the results. Our policies are designed to protect the time of our clients and our beauty professionals while allowing us to provide every guest with the elevated, personalized service they deserve.
By booking an appointment with us, you acknowledge and agree to the following policies.
APPOINTMENT BOOKING & DEPOSITS
All appointments must be secured with a non-refundable deposit at the time of booking.
Your deposit is applied toward the remaining balance of your service.
Appointments are not considered confirmed until the required deposit has been received.
Deposits are non-refundable but may be transferred to a future appointment when the appointment is canceled or rescheduled within the timeframe outlined below.
We reserve the right to require full payment at the time of booking for certain services, first-time clients, specialty appointments, or clients with a history of cancellations or no-shows.
CANCELLATIONS & RESCHEDULING
We understand that plans can change. As a courtesy to both our clients and our stylists, we require a minimum of 48 hours’ notice for cancellations or appointment changes.
48+ hours’ notice:
Your deposit may be transferred to one rescheduled appointment.
Less than 48 hours’ notice:
Your deposit will be forfeited.
Same-day cancellations:
The deposit will be forfeited, and a new deposit will be required to schedule another appointment.
Repeated late cancellations may result in the requirement of full payment in advance or the inability to schedule future appointments.
NO-SHOW POLICY
A no-show is defined as failing to arrive for your appointment without providing prior notice.
No-shows are subject to a charge of 50% of the scheduled service.
Clients with an outstanding no-show balance must satisfy the balance before another appointment can be booked.
Repeated no-shows may result in the salon declining future appointments.
Your appointment time is reserved exclusively for you. When you do not arrive, that time cannot always be offered to another guest
LATE ARRIVALS
We value your time and ask that you extend the same courtesy to your stylist.
A 7-minute grace period is provided for appointments.
Clients arriving more than 10 minutes late may experience:
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A shortened service
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A late fee
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A required service adjustment
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Rescheduling of the appointment
If your arrival time prevents us from completing your service properly or impacts another client’s appointment, your appointment may be considered a late cancellation.
A $[15–25] late fee may be applied to appointments exceeding the grace period.
Please contact the salon as soon as possible if you know you are running behind.
SERVICE PRICING
Our prices reflect the stylist’s time, expertise, products, tools, and personalized care required to provide your service.
Prices listed online may be starting prices and can vary depending on:
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Hair length
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Hair density
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Hair condition
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Amount of product required
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Additional services
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Additional time required
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Desired result
If your requested service requires additional time, product, or work beyond the original booking, your stylist will discuss any applicable additional charges with you before proceeding whenever reasonably possible.
PAYMENT POLICY
The remaining balance is due in full at the completion of your appointment.
We accept:
Credit/Debit & Cash
Please be prepared to complete payment before leaving the salon.
Returned or declined payments may result in additional fees and must be resolved before another appointment is scheduled.
HAIR & SCALP CONDITION
Your safety and the health of your hair are our priority.
If your stylist determines that your hair or scalp is not in an appropriate condition for the requested service, the service may be modified, postponed, or declined.
This may include situations involving:
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Significant hair breakage
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Severe damage
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Open wounds or scalp irritation
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Certain infections or contagious conditions
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Recent chemical treatments
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Conditions that could make the requested service unsafe
Our stylists reserve the right to refuse or modify a service when necessary to protect the client’s hair and scalp.
SATISFACTION & REDO POLICY
We want you to love your hair.
If you have a concern with your service, please contact us within [3–7] days of your appointment so that we can discuss the concern and determine the appropriate solution.
If a correction is deemed necessary, the salon may offer a complimentary adjustment within [7] days of the original service.
Corrections are intended to address an issue with the original service and do not include completely changing your desired look after the appointment.
For example, changing your mind about a color, cut, style, or treatment after approving the original service may be considered a new service and may be subject to additional charges.
Please note that complimentary corrections are not available for changes resulting from improper home care, outside services, or failure to follow aftercare instructions.
REFUND POLICY
All service sales are final.
Because salon services are personalized and performed specifically for each client, monetary refunds are generally not provided for completed services.
If you experience a legitimate concern with your service, please contact us within the designated timeframe so that we can evaluate the concern and determine whether a correction is appropriate.
Retail product returns or exchanges, if offered, are subject to the salon’s individual product-return policy.
CLIENT CONDUCT
We are committed to providing a professional, respectful, and welcoming environment for our clients and beauty professionals.
We ask that every guest treat our staff and other clients with courtesy and respect.
The following behavior will not be tolerated:
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Verbal abuse
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Harassment
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Threatening behavior
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Disrespect toward staff
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Discriminatory or inappropriate comments
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Excessive disruption
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Refusal to follow reasonable salon policies
We reserve the right to end an appointment or decline future services when a client’s behavior compromises the safety, comfort, or professionalism of our salon environment.
APPOINTMENT CONFIRMATION
Please review your appointment details carefully after booking.
It is the client’s responsibility to ensure that the correct:
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Date
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Time
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Service
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Stylist
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Contact information
are listed on the appointment confirmation.
If you believe an appointment was booked incorrectly, please contact us as soon as possible.
RESPECT FOR YOUR STYLIST’S TIME
When you book an appointment, that time is reserved exclusively for you.
We intentionally limit the number of appointments available each day so that our stylists can provide each client with the attention, precision, and quality they deserve.
By honoring your appointment, arriving prepared and on time, and communicating changes as early as possible, you help us maintain the elevated experience we strive to provide.
RESPECT FOR YOUR STYLIST’S TIME
Our policies exist to create a salon experience that is professional, consistent, comfortable, and luxurious.
In return, you can expect:
Personalized attention.
Professional service.
Quality products.
Honest recommendations.
A clean and welcoming environment.
Respect for your time.
A commitment to your hair’s health and your overall experience.
Thank you for choosing [Salon Name].
We appreciate your business, your trust, and the opportunity to take care of you.